How Remote Support Works

Most computer problems can be fixed without anyone leaving their desk. Three steps, and a real person from our small, family-owned team connects to your computer.

1. Tell Us What's Wrong

Fill out the request form below. Your computer info is detected automatically, so we know what we're working with before we connect.

2. Pay $70 to Book

The first hour is paid up front through a secure card checkout. Your card details never touch our website.

3. We Schedule & Connect

Once paid, we contact you directly to agree on a session time that works for both of us. At that time we send a secure link, you click Allow, and we troubleshoot while you watch. You can end the session anytime.

Your Computer Info

What your browser can tell us about this device, detected right now.

Copy Info Detect My Location

System

Operating system: Detecting...
Device type: Detecting...
Architecture: Detecting...

Browser

Browser: Detecting...
Language: Detecting...
Cookies / JavaScript: Detecting...

Screen & Display

Screen resolution: Detecting...
Display scaling / window: Detecting...
Touchscreen / color depth: Detecting...

Hardware

Processor cores: Detecting...
Memory (RAM): Detecting...
Graphics: Detecting...
Battery: Detecting...

Network

Connection: Detecting...
Speed estimate: Detecting...
Public IP address: 216.73.217.140

Location & Time

Your local time: Detecting...
Time zone: Detecting...
Location: Click "Detect My Location" (optional)
Our time (Pacific): Detecting...

Your privacy: this info is shown only to you. Nothing is sent to us unless you submit the request form below with "Include my computer info" checked. For security, web browsers don't let any website see your computer's name, disk health, installed programs or virus status. We check those once we're connected.

Request Remote Support

Tell us what's going on. We usually reply within a business day, often the same day.

Your name *

Email *

Phone (for texting) *

Best way to reach you

Computer that needs help

When do you need help?

Computer name (optional) Windows: Settings > System > About > Device name. Mac: System Settings > General > About > Name.

What's the problem? *

Include my computer info (shown above). Uncheck if you're on a different device than the one that needs service.

I understand remote support is $70/hour with a 1-hour minimum, paid before the session, time past the first hour is billed at $35 per 30 minutes, and the session time is scheduled directly between me and Vitals Web after payment. *

Request received!

Your request number is

Step 2: pay the first hour ($70). Checkout opens in a new tab. After payment, we'll contact you directly to schedule the session time.

Pay $70 Securely

Questions? Text (818) 940-1235, Mon-Fri 10am-4pm Pacific.

Remote Support Pricing

$70 / hour

1-hour minimum, paid before the session
Paying does not book a time automatically. The session is scheduled directly between you and Vitals Web
After the first hour: $35 per 30 minutes, billed after the session
No travel fees, no waiting for a technician
Secure card checkout. Your card details never touch our website

Already had your session and owe extra time? Pay for extra 30-minute blocks here.

Before We Connect

The computer must turn on and connect to the internet
Save your work and close open programs
Have any passwords we may need ready. You type them, not us
Stay nearby to click "Allow" when the session starts

Computer won't turn on or get online? See our on-site and drop-off options.

What We Fix Remotely

Slow computers, viruses and pop-ups, email and printer problems, software installs and updates, network and Wi-Fi issues, server administration, and more. Not sure? Ask in the form. We'll tell you honestly if it's a remote fix.

Remote Computer Support